Frequently Asked Questions

Q: How do I get my school’s passcode?

A: Each school distributes a unique passcode to their students. Please look in the paperwork provided by your institution. If you are unable to find the passcode, you may e-mail our office at customer.service@meridys.com. Please include the following information in the e-mail, your school’s full name, location, and program of study.

Q: What if I forgot my username and password?

A: Please contact customer service to obtain your username and password at customer.service@meridys.com.

Q: How do I know what size to order?

A: Choose the item you wish to order by clicking on the style #. All customized tops have a “What’s my size” red button to use for sizing. On pants, labs, and scrubs, there are size charts to help you determine the size needed.

Q: How do I insert my sleeve bands?
A: Please refer to our video for How to Insert Your Bands.
Q: Does my top automatically come with the required embroidery, sleeve band and or patch?

A: Yes. Your tops will include these items if required by your program. You do not have to order them separately.

Q: What payment option do I choose if my order is being paid by a government agency on my behalf?

A: Please refer to our 3rd Party Billing page for more information.

Q: When will my order ship?

A: You will receive an order confirmation via e-mail once your order has been received for processing. Processing typically takes 3-4 weeks, but can take up to 6 weeks. Once the order has shipped, you will receive another e-mail confirming your package has shipped. This e-mail will include a tracking number.

Q: How will my order ship?

A: Order will be ship via USPS or UPS as needed.

Q: Package tracking indicates my order has arrived but I cannot locate it. What do I do?
A: If you live in an apartment complex, please check with the office. Otherwise, please contact your local postal service with your tracking number for assistance. If they still cannot provide service, please contact our customer service team.
Q: How do I make an exchange or get a refund?

A: To make an exchange or to receive a refund, please view our Returns & Exchanges page and fill out the form. Once submitted, you will receive an email with further instructions.

What People Say

- Savannah

"Meridy's is amazing. I needed to exchange my uniforms for school and when I called I spoke with customer service. They were so helpful and understanding. They definitely eased my nerves and were willing to walk through the process step by step with me so that I'll be able to receive my uniforms in time for the start of the semester. Would definitely recommend them to anyone any time!"

- Ladawnya

"Nice thick scrub top for nursing school. Very comfortable and fits perfectly. Faster processing and delivery time than expected. Very satisfied and highly recommended."

- Jessie

"Everything shipped and delivered in a timely manner. I had to return and exchange some items and Meridy’s made it super easy! I didn’t have to jump through any hoops and everything was so efficient and easy!"

- K. Bozeman

"Always have a really great experience here when I need new uniforms for work! Lots of variety and sizes. If they don't have it in stock, they are more than willing to order for you. There is also an online store as well. Fell in love with the Infinity brand when I tried them on. Have been shopping here for many years."

- Redella (Mercy College)

"Professional service and courteous representatives."

On Time Delivery

Our goal is to ensure every student is dressed and ready for clinical rotation or skill assessment check offs.

Secure Checkout

Our website and company use the latest information security technology to keep your data secure.

Customer Focused

Our team consists of experts who focus on providing you with the best possible customer support.

Professional Appearance

Our uniforms are made with durable, safety stitch construction. Our antimicrobial, stain & spill resistant fabric ensures a great look throughout your clinical rotations.