Q: How do I get my school's passcode?
A: Each school distributes a unique passcode to their students. Please look in the paperwork provided by your institution. If you are unable to find the passcode, you may e-mail our office at firstname.lastname@example.org. Please include the following information in the e-mail, your school's full name, location, and program of study.
Q: What if I forgot my username and password?
A: Please contact our office to obtain your username and password at email@example.com.
Q: How do I know what size to order?
A: Choose the item you wish to order by clicking on the style #. All customized tops have a "What's my size" red button to use for sizing. On pants, labs, and scrubs, there are size charts to help you determine the size needed.
Q: How do I insert my sleeve bands?
A: Please view our How to Insert Your Bands page.
Q: Does my top automatically come with the required embroidery, sleeve band and or patch?
A: Yes. Your tops will include these items if required by your program. You do not have to order them separately.
Q: What payment option do I choose if my order is being paid by a government agency on my behalf?
A: Place your order based on the requirements for your program. At the payment option, choose Third-Party Billing and enter the name of the agency, your agent's name, phone number, and fax number in the space provided. We will receive your order and begin the process of approval by contacting your agent.
Q: When will my order ship?
A: You will receive an order confirmation via e-mail once your order has been received for processing. Processing typically takes 12 to 14 days. Once the order has shipped, you will receive another e-mail confirming your package has shipped. This e-mail will include a tracking number.
Q: How will my order ship?
A: All student orders will ship Priority Mail via USPS or FedEx 2-Day.
Q: Package tracking indicates my order has arrived but I cannot locate it. What do I do?
A: If you live in an apartment complex, please check with the office. Otherwise, please contact our support team and we will be more than happy to provide assistance.
Q: How do I make an exchange or get a refund?
A: To make and exchange or to receive a refund, please visit our "Returns & Exchanges" page and fill out the form. Once submitted, you will receive an email with further instructions.